Q: Where are the goods shipped from? How long will it take to receive them?
A: Our goods are shipped from China. Generally speaking, the transportation time of goods will vary depending on the destination and transportation method. Under normal circumstances, it will take about 7 to 15 working days. However, during special periods such as increased customs inspections and peak logistics periods, there may be delays.
Q: Does the commodity price include customs duties?
A: The marked price of the goods does not include customs duties. Due to different tax rates for different goods, different regions where purchasers are located, and adjustments to customs duty policies in various regions, these factors will all affect the customs duties of goods. So we cannot directly and accurately provide the customs duties of goods. Purchasers can contact us to inquire about the customs duty prices for specific products sold to specific regions.
Q: Who will bear the customs duties?
A: Under normal circumstances, after purchasers contact us to calculate the accurate customs duties, we will add the customs duties to the total price of the order. Purchasers only need to pay according to the final price displayed on the order. We will provide the service of paying customs duties on behalf of purchasers. Purchasers do not need to pay customs duties by themselves. This makes it convenient for purchasers to receive packages directly after placing orders on our website.
Q: What should I do if there is a quality problem with the purchased goods?
A: If there is a quality problem with the goods you purchased, please contact our customer service within the specified time after receiving the goods. We will provide return and exchange services according to the specific situation. The express delivery fees caused by quality problems of goods will be borne by us.
Q: How can I check my order logistics information?
A: You can log in to our website and view your order status and logistics information on the “My Orders” page. At the same time, you can also query on the official website of the corresponding logistics company by using the logistics tracking number.
Q: What payment methods are available?
A: We support multiple payment methods. Common international payment methods such as credit cards and PayPal are all within the scope of support.
